One of the challenges for state and local governments when it comes to managing transportation systems is fighting foul odors. This is especially true when it comes to larger cities like New York, where the average weekday ridership is more than 5 million people. That...
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When customers take their cars in to be serviced, the last thing they want is to pick up a newly repaired automobile that has acquired new odors. One of the challenges is that customers tend to be more sensitive to odors than the service personnel...
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Now more than ever the flying the friendly skies is becoming more challenging and stressful. From being packed in like cattle to airline aisles getting smaller to growing baggage fees, there are too many reasons for bad travel experiences these days. But one reason is rising...
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From car wash providers to automotive dealerships and car rental agencies, there has been a marked rise in the need to meet and exceed customer expectations through effective odor management. Today, customers demand that cleaning solutions being used by these providers be safe and effective....
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Many automotive car facilities – including car washes and detailing businesses – are embracing the concept of providing eco-friendly odor management services. For many operators, the ability to effectively rid customers’ cars of foul odors provides unique up-selling opportunities, while also avoiding the use of...
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There is nothing quite like the smell of fresh ocean breezes – especially on the open seas. And when you travel on a luxury cruise liner, you can happily breath it in your whole trip. However, to ensure that what you are breathing in is...
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Much like many businesses in the travel sector, the rental car industry faces steep competition, and developing the right customer-centric approaches can determine who is the winner. One of the core areas of differentiation is the ability to provide the most ideal customer experience, which...
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When people travel for work or pleasure, the path of least resistance is the most optimal. For leisure travel, this means a journey that is often well earned and something that only happens once or twice a year. And, business travelers prefer to minimize any...
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The airline industry is highly competitive business, and with the current climate of increased security and flagging economies, customers are very discerning these days when booking their travel. So when a noxious odor coming from the rear of an aircraft recently sent three crew members...
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